Money Back Guarantee

FirefighterPrep is so confident with its product that we will refund your money in full if you fail any written exam from a major North American or Australian fire department after working through our material to prepare. 


    1) Refund request must be submitted within 15 days of receiving your test results and is limited to one refund request per client.

    2) You must submit by email or fax a copy of your test results from the fire service you applied to indicating that you were unsuccessful.

    3) You must have a current account, completed all practice tests for the exam you were preparing and not performed any practice tests after the date of the testing, which you failed. We will not issue refunds in cases where tests were randomly guessed.

    4) Refunds will be issued to clients within 15 business days after refund request has been assessed. FireFighterPrep reserves the right to omit, change or edit the terms and agreement at anytime without advance notice to it's clients.

You will have to email FirefighterPrep to get information in the event that you require the money back guarantee. Contact us at the link below to find out if the fire department you are applying to is covered or if you have any questions.

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